Refund policy

Returns & Refund Policy

Overview

Thank you for shopping with us. Please read our return and refund policy carefully before making a purchase.

All sales are considered final after purchase. However, we understand that issues may arise, and we are committed to resolving genuine concerns such as damaged or expired products.

Return Eligibility

We offer returns only if the product is received damaged, defective, expired, or if the wrong item was sent.

To be eligible for a return:

  • The item must be reported within 30 days of receiving your order

  • The product must be unused and in its original packaging

  • Proof of purchase (receipt or order confirmation) is required

  • Clear photos or videos showing the damage, defect, or expiry date must be provided

⚠️ We do not offer refunds or returns for change of mind after purchase.

How to Start a Return

To request a return, please contact us at:

📧 herbsgurus@gmail.com

Include:

  • Your order number

  • Description of the issue

  • Photo/video evidence

If your return request is approved, we will provide:

  • A return shipping label (if applicable)

  • Instructions on how and where to send the package

Please note:
Items sent back without prior approval will not be accepted.

Returns must be sent to:

[INSERT RETURN ADDRESS]

Damages and Issues

Please inspect your order immediately upon receiving it.

If your item is:

  • Damaged

  • Defective

  • Expired

  • Incorrect

Contact us right away so we can evaluate the issue and resolve it promptly.

Non-Returnable Items

The following items cannot be returned:

  • Perishable goods (food, plants, flowers)

  • Personal care items (beauty and hygiene products)

  • Custom or personalized products

  • Hazardous materials, flammable liquids, or gases

  • Sale items

  • Gift cards

If you are unsure whether your product qualifies, please contact us before purchasing.

Exchanges

We do not offer direct exchanges.

If your item qualifies for return due to damage or expiry and is approved, you may place a new order after your refund has been processed.

European Union – 14 Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days without providing a reason.

To qualify:

  • The item must be unused

  • In original packaging

  • With tags

  • With proof of purchase

Please contact us at herbsgurus@gmail.com to initiate the process.

Refund Process

Once we receive and inspect your approved return, we will notify you whether your refund has been approved.

If approved:

  • Refunds will be issued to your original payment method

  • Processing time is up to 10 business days

  • Banks and credit card companies may take additional time to post the refund

If more than 15 business days have passed since your refund was approved, please contact us at:

📧 herbsgurus@gmail.com