Privacy policy

Privacy Policy

Last updated: February 25, 2026

We operate the HERBSGURUS store and website, including all related information, content, features, tools, products, and services (the “Services”) to provide you with a curated shopping experience. Our store is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase from the Services, or otherwise communicate with us.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

When we refer to “personal information,” we mean information that identifies or can reasonably be linked to you.

We may collect the following categories of personal information:

1. Contact Information

  • Name

  • Billing and shipping address

  • Phone number

  • Email address

2. Financial Information

  • Credit/debit card details

  • Payment confirmation

  • Transaction details

3. Account Information

  • Username

  • Password

  • Preferences and settings

4. Transaction Information

  • Products viewed, added to cart, purchased, returned, or exchanged

  • Order history

5. Communications

  • Messages sent to customer support

  • Reviews or inquiries

6. Device & Usage Information

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Interaction data

How We Collect Information

We collect personal information:

  • Directly from you (when you create an account, make a purchase, or contact us)

  • Automatically through cookies and similar technologies

  • From service providers (such as Shopify and payment processors)

  • From marketing or business partners

How We Use Your Information

We use personal information to:

Provide & Improve Our Services

  • Process payments and orders

  • Ship products

  • Manage returns

  • Maintain accounts

  • Personalize your shopping experience

Marketing & Advertising

  • Send promotional emails or offers

  • Display relevant advertisements

  • Recommend products

You may unsubscribe from marketing emails at any time.

Security & Fraud Prevention

  • Verify accounts

  • Detect fraud

  • Maintain secure transactions

Legal Compliance

  • Comply with applicable laws

  • Respond to legal requests

  • Enforce our terms and policies

How We Share Personal Information

We may share personal information:

  • With Shopify and service providers (payment processing, shipping, analytics, IT services)

  • With marketing partners for advertising purposes

  • With affiliates within our corporate group

  • If required by law or legal process

  • In connection with a merger, sale, or business transaction

We do not sell personal information of individuals under 16 years of age.

Relationship with Shopify

Our store is hosted by Shopify. Shopify processes personal information to provide and improve the Services.

To learn more about Shopify’s privacy practices, you may visit:
https://privacy.shopify.com/en

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

Children’s Data

Our Services are not intended for children. We do not knowingly collect personal information from individuals under the age of majority in their jurisdiction.

If you believe a child has provided personal information, please contact us to request deletion.

Data Security & Retention

We use reasonable security measures to protect your information. However, no system is completely secure.

We retain personal information as long as necessary to:

  • Maintain your account

  • Provide Services

  • Comply with legal obligations

  • Resolve disputes

Your Rights

Depending on your location, you may have the right to:

  • Access your personal information

  • Request deletion

  • Request correction

  • Receive a copy of your data (data portability)

  • Opt out of targeted advertising

To exercise your rights, contact us at:

📧 herbsgurus@gmail.com

We may need to verify your identity before processing requests.

European Union & International Transfers

If you are located in the EU or UK:

  • We rely on recognized transfer mechanisms such as Standard Contractual Clauses when transferring data internationally.

  • You may have the right to lodge a complaint with your local data protection authority.

Changes to This Policy

We may update this Privacy Policy from time to time for legal, operational, or regulatory reasons. Updates will be posted on this page with a revised “Last updated” date.

Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us:

Email: herbsgurus@gmail.com
Address:
Mota Varachha, 301, Opel Gold, Abarama Road
Surat, Gujarat 394101
India